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Is Frontier Airlines a Pandemic Profiteer?

Last fall my little brother, who was fighting cancer, was taken to the hospital by ambulance. His caregiver called the family to tell us he only had a few days to live. My 83-year-old aunt helped support him while his illness prevented her from traveling to see him. My other brother also had health problems and could not make the trip. I am 63 and was laid off a few years ago. Finding a high-paying job when you’re over 60 is difficult. I drive Uber to make ends meet, so my budget is very limited. He is my brother so I made an emergency trip to Ohio to see him one last time and represent the family. He lingered for a while and passed away on November 10, 2020.

My sister-in-law called in January. She wanted to throw a birthday party for my Aunt who will be 84 on May 1st. Although I didn’t pay for my trip to see my brother, I agreed to fly back to Ohio for her party. At 83, we don’t know how long she will be with us. Life is very uncertain during a pandemic and she is in a very high risk group. The meeting would give us a chance to celebrate her life and grieve my brother.

I am purchasing a ticket on Frontier Airlines on January 11, 2020.

I was hoping to stay only 1 day for the party but had to book for 3 days to get the less expensive ticket. I couldn’t drive for Uber in those days. I would take a big hit on my income that week. My loss of income combined with the cost of the trip would be over $1000, but family is important. It would be good to see them again.

Reports started coming out of China about the Corona virus. They locked up 500 million people, more than the entire population of the United States. On January 31, President Trump blocked travel from China. The news gradually got worse and I began to worry about traveling on a plane with a highly contagious disease that is ravaging the country.

On February 27th, Frontier notified me that they were canceling my original reservation presumably because they did not have enough passengers to make the flight. They wanted to reschedule my flights. I called to tell them I didn’t want to make the change. I wanted to wait and see if I could plan a shorter trip so I wouldn’t miss 3 days of work. Frontier said they would issue a voucher for 90 days so I could reschedule.

The first American citizen died of Corona Virus on February 29. The infection spread quickly. I thought it would be prudent to wait to reschedule. On March 17, the California Governor announced a stay-at-home order. Other states across the country quickly announced their own stay-at-home orders. Limo finally stopped flying completely during the month of April. I couldn’t reschedule my flight even if I wanted to.

On April 3, the Department of Transportation ruled that airlines must reimburse customers if their flights were canceled. Many airlines did not comply, so the DOT issued another warning on May 12, 2020. This was unprecedented.

I haven’t worked since March 17th. The government said workers like me could get $600/week but that didn’t happen. I had no income other than the $1200 stimulus check for 3 months. I contacted Frontier and asked them to refund my $336. They did not provide services nor could they because they were not flying when my flight was scheduled.

Limo refused. Not only will they not give me my money back, I only have until June 2nd to schedule a flight with them or I will lose my money. They will get to keep $336 for doing nothing.

Is Frontier profiting from the pandemic? I would definitely have taken the trip if it hadn’t been for a highly infectious pandemic. They were closed in April, it was impossible for me to even use their services if I wanted to. I feel I should be entitled to a refund. Their representative, Lulu Zaldivar tells me that they will not refund my money. They claim that even though they canceled my original flight and tried to reschedule, I was the one who canceled the flight and am not entitled to a refund as ordered by the Department of Transportation.

Do you think this is fair?

Frontier Airlines at (801) 401-9000

About the author: David Berger is a 63-year-old Uber driver. He lives in San Diego California and has had no income since the California stay-at-home order on March 17.

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